If you followed our photo guidelines, then yes, your photo is very likely good enough to use.
Make sure the photo is taken in good lighting (outdoor daylight is best).
Try to take the photo at eye level with the subject.
They don’t need to be looking at the camera.
Try to get a close up.
Make sure the photo is not blurry.
Make sure no features are out of frame – we can’t add them if they aren’t in the original photo.
Ensure that the hair color in the photo is not affected by bad lighting. If the hair in the photo is not accurate to real life, the hair in the design won’t be either.
Does it matter if my photo has stuff in the background?
No this shouldn’t matter. Don’t worry if there’s a lot of stuff in the background. Obviously, It’s better if it’s a plain/clear background, but don’t worry over it too much! It really doesn’t make much difference.
Can I change my order after placing one?
You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can’t guarantee that we can change it.
Will I see the finished artwork before it gets printed?
Our artists are amazingly talented and are full-time professionals and you can only see your artwork when it arrives not before.
Can you remove things for me?
Sorry but we can’t offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform
If you received an incorrect or damaged item, let us know and we’ll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
What if the artwork is not up to my expectations?
We are dedicated to ensuring you’re happy with the final product.
If you’re unhappy with the artwork specifically, we’ll check to see if you submitted a photo that follows our photo tips. If you didn’t follow our guidelines we are afraid it’s likely we can’t help you. If you did follow the guide and it’s clear we missed something, we’ll correct it and send you a replacement.
Make sure you provide a clear, high quality photo, taken in good lighting and at eye-level. We use the exact photo you submit during our design process. If the photo isn’t high quality, your design might not be either.
Do you offer refunds?
As your order is 100% unique and custom made for you, we cannot offer refunds. If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy. For Details please refer Return/ exchange policy section.
What if My order arrived is damaged, what do I do?
If you received an incorrect or damaged item, let us know and we’ll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
Please contact us as soon as you notice the damage and/or defect. We will offer you a replacement and send it out to you as fast as we can.
We accept all cancellation requests made within 24 hours of placing the order, no questions asked.
Can I cancel my order if I change my mind?
Any cancellation request sent after this 24-hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.
Orders that have been sent to print cannot be cancelled under any circumstance
